# 106. Automatically send customer complaints to a Microsoft Teams channel

**URL:** <https://community.triggre.com/t/106-automatically-send-customer-complaints-to-a-microsoft-teams-channel/862>\
**Category:** Weekend masterclass\
**Tags:** templates, supply-chain\
**Created:** [February 21, 2025, 12:57pm UTC](https://community.triggre.com/t/106-automatically-send-customer-complaints-to-a-microsoft-teams-channel/862 "2025-02-21T12:57:24Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Marta](https://yyz1.discourse-cdn.com/flex035/user_avatar/community.triggre.com/marta/32/87_2.png) [@Marta](https://community.triggre.com/u/Marta)\
**Post date:** [February 21, 2025, 12:57pm UTC](https://community.triggre.com/t/106-automatically-send-customer-complaints-to-a-microsoft-teams-channel/862/1 "2025-02-21T12:57:24Z")

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In this episode of Triggre Weekend Masterclass, Eddie shows you how to extend “Colin Complaint”, our free complaint management template, by integrating it with Microsoft Teams via Zapier. He’ll walk you through setting up a “Zap” that automatically sends a message to a Microsoft Teams channel whenever a new complaint is created—keeping everyone informed without any manual effort.

Recommended articles:

- [How to connect Triggre to Zapier](https://community.triggre.com/t/finding-your-connection-credentials/780)
- [How to enable Zapier within Teams](https://help.zapier.com/hc/en-us/articles/8496017011469-How-to-get-started-with-Microsoft-Teams-on-Zapier)

[![](https://canada1.discourse-cdn.com/flex035/uploads/triggre/original/1X/2f4b5ae9ae79f7ddd355999bb6c449967a2450e7.jpeg "Automatically send customer complaints to a Microsoft Teams channel | Triggre Weekend Masterclass") ](https://www.youtube.com/watch?v=ZUPuzxPF4ac)