104. Add a complaint duration report to your complaint management portal

We’re introducing a new type of Triggre Weekend Masterclass to help you get the most out of Triggre’s free templates. Each episode will focus on a specific use case, showing you how to adapt and customize our free business application templates to meet your needs in that area.

:purple_square: Supply chain: optimize your logistics and strengthen supplier relationships.
:red_square: Operations: streamline internal processes.
:green_square: Marketing & sales: enhance your customer journey.
:orange_square: Human resources: simplify employee management.
:blue_square: Finance: automate accounting processes.


In today’s Triggre Weekend Masterclass, Eddie walks you through extending “Colin Complaint”, our free complaint management template, by adding a report that tracks complaint resolution times. You’ll learn how to set up the report in your application and include extra information for better insights. By visualizing how long complaints take to resolve, you can spot bottlenecks in your process and optimize your team’s workflow.