Hello, for some reason I seem not to be able to fill a data element with the content of two others.
I interafce from a Appointment Bookingssystem via a Zapier Webhook the booked appointments into my Triggre application. The Bookingssytem works with two data fields: ‘first name’ and ‘last name’. Later in my process (user) flows I have to ship the customer after her appointment a package where I would like to export my order details to Sendcloud. However Sendcloud can work with a ‘Full Name’ only. My idea was to use the Funcion for Texts Data fields ‘Combine A with B’ and fill it in a new Data Element ‘Full Name’ with the content of the data element ‘first name’ and ‘last name’.
I have tried everything in my knoweldge to create a flow part that does this data merge for me and use that flow part in the user flow, however the field ‘full name’ remains empty after publishing. I have tried to check the online training available to understand what I do wrong and checked the documentation available but I seem not to be able to set it up. Finished my Triggre Explorer Certification though
Is there any documentation or video available that guides me through this merge process?
Thx for your prompt reply, I did see that link you refer to however I can not translate that into a solution for my challenge unfortunately. Is there some content available that explains is it in more detail step-by-step?
After you received the data via Zapier you can add an additional flow part. This flow part look like the one described in Step 3 of the knowledge base (KB) article I’ve refered to. Since you add it in the automation flow where you receive the data from Zapier you can skip step 4 of the KB.
In the KB we refer to the User data-item, but it could be any data-item with a First name, Last name, etc you want to combine to a Full Name. So if you save customer data in the data-item Customer, use that in stead of User.
How this helps you further along the road. The key of this KB article is Step 3.